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Certified Even for Matters of Life And Death

ISO: Certified even for matters of life and death

Sometimes, the quality of a translation can be a matter of life and death. That may sound dramatic, but it is true especially in the field of life sciences. Accuracy of translation for highly regulated businesses is crucial. This is where ISO 17100 comes into play.

ISO 17100 was enacted in late 2015 as the new, internationally recognized standard for translation services. Achieving this certification is a lengthy process and requires an organization to prove that its best practices produce a high quality translation up to customer satisfaction. The checklist for the certification is far-reaching, from identifying the client’s needs to producing the translation itself. The process requires the translation and localization provider to use qualified resources for translation and review, uphold contractual requirements for both the linguistic resources and project management staff, to outline a core process of production, and to handle customer feedback.

Venga has successfully become one of the first translation and localization services to earn an ISO 17100 certification for one of its accounts, making it eligible for even the most demanding translations in the medical and pharmaceutical fields. “Even though our client knew that we were delivering a quality service, it still needed the stamp of approval the ISO 17100 certification offers,” explains Chris Phillips, VP of Global Production at Venga. This standard helps add that additional level of quality control, ultimately boosting customer confidence in our services.

“We already had a great process in place,” says Phillips. “There was nothing on the checklist that we did not know.” But it never hurts to double check, of course. According to Phillips, the ISO 17100 is a good minimum standard. It gives clients the formal assurance that their project is handled by highly trained professionals, their data is safe, and the processes conform to the latest industry standards. Just the right peace of mind when you work on matters of life and death.

If you would like to learn more about the ISO 17100 norm and how it ensures that your translation and localization will be of the highest quality, don’t hesitate to contact us. We are also happy to help you with a free quote on your next project.

Venga quality process fact sheet